A major incident costs you for every minute it lacks direction
How to limit impact, costs, and reputational damage Service management is aimed at preventing disruptions as much as possible and…
How do you give TOPdesk a second life?
TOPdesk is the heart of the service organization in many companies. A stable and widely used platform where processes, incidents,…
How do you make your TOPdesk environment future-proof?
Many organizations use TOPdesk. But only a few truly get the most out of it. In practice, we often see…
Trend 2: AI is not a project
AI is entering organisations everywhere — yet most companies still misunderstand what it actually is. They frame it as a…
onITnow becomes partner of HaloITSM, with initial focus on the Benelux and planned expansion into Germany.
Zoetermeer, The Netherlands — 5 February 2026 — onITnow today announced a partnership with Halo under which onITnow will serve…
Trend 1: Agentic AI takes over the repetitive.
AI is spreading rapidly through organizations — yet something more fundamental than technology is shifting. The real change is not…
Are Your IT Metrics Misleading?
Many IT organizations rely on traditional Service Level Agreements (SLAs) to measure success. On paper, everything might look green—tickets are…
CIRCET Standardizes Service Management with Xurrent
About Circet Founded in 2000, Circet began as a pure field services organization. By 2016, it became the market leader in…
Daikin Europe Transforms IT Service Management with Xurrent
Overview Daikin Europe, the regional headquarters of the world’s leading HVAC manufacturer, faced a critical challenge when HP OpenView ServiceDesk…
AZL Chooses Xurrent to Drive Its Cloud Transformation
Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. About AZL…