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Inspiration zone

Dive into our Inspiration Zone to stay informed, inspired, and connected. Explore Insights with podcasts and articles that keep you updated on the latest trends and industry news. Discover Success Stories for real-world lessons and firsthand accounts from industry leaders who share their triumphs. And don’t miss out on our Events, where exclusive networking opportunities and expert insights await to propel your journey forward.

Insights, podcasts
and news

Success stories
and customer cases

Events
and happenings

Insights, podcasts and news

Success stories and customer cases

Events and happenings

INSIGHTS, PODCASTS AND NEWS

A major incident costs you for every minute it lacks direction

How to limit impact, costs, and reputational damage Service management is aimed at preventing disruptions as much as possible and ensuring the continuity of service delivery. However, every organization knows that disruptions can never be completely ruled out…

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Trend 2: AI is not a project

AI is entering organisations everywhere — yet most companies still misunderstand what it actually is. They frame it as a project, a deployment, a transformation initiative with a beginning and an end. But beneath the dashboards, pilots and…

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Trend 1: Agentic AI takes over the repetitive.

AI is spreading rapidly through organizations — yet something more fundamental than technology is shifting. The real change is not in automation, but in the rise of agentic AI: systems that can independently interpret, decide, and act. They…

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More insights, podcasts and news

Success stories and client cases

CIRCET Standardizes Service Management with Xurrent

About Circet Founded in 2000, Circet began as a pure field services organization. By 2016, it became the market leader in IoT/ICT services in Benelux, handling 17,500+ on-site service visits daily with a workforce of 1,500+ service engineers.Its portfolio…

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Daikin Europe Transforms IT Service Management with Xurrent

Overview Daikin Europe, the regional headquarters of the world’s leading HVAC manufacturer, faced a critical challenge when HP OpenView ServiceDesk reached end-of-life. The organization needed a next-generation IT Service Management (ITSM) solution that could deliver speed, ease of…

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AZL Chooses Xurrent to Drive Its Cloud Transformation

Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. About AZL AZL is a leading pension provider in the Netherlands, responsible for administration, management consulting, and actuarial and communication…

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More Success stories and client cases

Events and happenings

How do you give TOPdesk a second life?

TOPdesk is the heart of the service organization in many companies. A stable and widely used platform where processes, incidents, and requests come together every day. But the IT landscape around it has changed significantly in recent years…

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How do you make your TOPdesk environment future-proof?

Many organizations use TOPdesk. But only a few truly get the most out of it. In practice, we often see the same challenges arise: processes that have become unnecessarily complex over time manual work that prevents effective automation…

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