Account Manager TOPdesk
(Installed Base & New Business)
onITnow is a specialist in service management solutions and helps organizations structurally improve their service delivery. Within our TOPdesk practice, we support organizations with the implementation, optimization, and further development of TOPdesk. In addition, we serve our TOPdesk clients with our own solutions in the areas of integration and orchestration, (hyper) automation, and AI.
This enables customers to realize maximum value from the TOPdesk application, while ensuring the TOPdesk application fully aligns with today’s service management requirements. With the large number of organizations in the Benelux using TOPdesk, this offers significant and solid growth potential.
As an Account Manager TOPdesk, you are ultimately responsible for revenue growth within our TOPdesk practice. You combine relationship-driven account management with active new business development.
On one hand, you further expand existing customer relationships by thoroughly understanding where clients stand, what challenges they face, and how our services can add value. On the other hand, you proactively approach the market to connect new TOPdesk customers to onITnow.
You work closely with consultants, marketing, and management, playing a key role in the continued growth of our TOPdesk proposition.
Installed Base (existing customers):
Managing and expanding existing TOPdesk customers.
Maintaining sustainable relationships at both tactical and strategic levels.
Identifying customer needs and translating them into concrete commercial opportunities.
Generating additional revenue through:
consultancy and optimization projects
Managed Services
additional services and projects
Developing and executing account plans per customer.
Maximizing customer satisfaction and long-term partnerships.
New Business (new customers):
Actively identifying and approaching potential TOPdesk customers.
Generating new leads and independently following them up.
Conducting commercial discussions and analyzing customer challenges.
Positioning onITnow as the go-to partner for TOPdesk services.
Preparing and presenting proposals and quotations.
Collaborating with marketing and partners to expand market reach.
Revenue growth within existing customers.
Number of new customers (new logos).
Total TOPdesk revenue.
Customer satisfaction and retention.
Quality and predictability of the sales pipeline.
Strong commercial insight and results-driven mindset.
Experience in both account management and new business development.
Excellent communication and relationship-building skills.
Proactive, entrepreneurial attitude.
Ability to translate customer challenges into concrete solutions.
Affinity with IT, service management, and SaaS solutions.
Bachelor’s or Master’s degree level (preferably in a commercial or IT-related field).
Minimum of 2 years of experience in a commercial role within IT or services.
Experience with B2B sales.
Proficiency in Dutch and English.
In possession of a valid driver’s license (Category B).
A key role within a fast-growing TOPdesk practice.
Plenty of room for initiative and entrepreneurship.
Direct influence on commercial strategy and growth.
Competitive salary with a performance-based bonus component.
Training and career development opportunities.
Hybrid working and flexible scheduling.
Interested?
If this opportunity excites you and you’re ready to take the next step in your career, we’d love to hear from you. Send us your CV and a short motivation explaining why you’d be a great fit for onITnow. Not sure yet or want to know more first? Feel free to reach out — we’re happy to answer your questions and explore whether this role matches your ambitions. Your next career move could start right here!
Customer Care Specialist
At onITnow, we’re raising the bar for customer support. We believe that smart tools and clear processes make the difference between simply getting by and truly delivering an exceptional experience. Whether you’re guiding customers with solutions and service improvements or making sure inquiries are resolved quickly and accurately, we’re looking for your customer-care talent.
- Support & Management: You are the first point of contact for customers reaching out to our Customer Care Center. You ensure fast, accurate, and friendly handling of tickets, while proactively identifying patterns or issues and relaying valuable insights back to the team. Your focus is on delivering a smooth and positive customer experience at every touchpoint.
- Consultancy & Implementation: You guide customers through implementations, process optimizations, and improvement projects. You translate functional requirements into practical, working tooling solutions. While this role currently centers around TOPdesk, you will also have the opportunity to work with additional platforms—such as Xurrent—as you grow within onITnow.
- Building for Improvement: You contribute to smarter, future-proof service environments by setting up action sequences, using APIs, automating workflows, and helping shape tools and processes. Your work ensures that both our team and our customers can operate more efficiently and effectively.
- Customer Communication & Knowledge Sharing: You keep customers informed through clear communication, manage expectations throughout the support process, and contribute to internal and external knowledge bases. You document solutions, share best practices, and help customers become more self-sufficient.
- You are customer-oriented, communicative, and have an eye for quality and user-friendliness.
- A good command of the Dutch language is required.
You work in a structured way, are eager to learn and improve, and can set priorities. - For senior candidates: experience with ITIL, Agile, and service management processes. Additionally, experience with implementations, optimizations, and process improvements.
- Knowledge of automation and integration tools (such as action sequences, Freemarker, or similar solutions) and REST APIs — or at least the ambition and willingness to work with them.
- For junior candidates: willingness to learn; experience is a plus, but enthusiasm and a growth mindset count heavily.
- An excellent salary, of course! Ranging between €3000 and €6000 based on a 40-hour workweek, depending on your experience and knowledge.
- 26 vacation days.
- A mobility budget and, depending on your role, a lease car.
- Working in a passionate team with 25+ years of experience that is reshaping service management.
- Projects for various clients: you’ll quickly gain responsibility and variety.
- Modern tooling, APIs, integrations, agile methodologies — you’ll develop your skills in both technology and process.
- A flexible working environment: office in Zoetermeer & the possibility to work from home.
- Investment in your growth: training, courses, and space to take initiative.
Interested?
If this opportunity excites you and you’re ready to take the next step in your career, we’d love to hear from you. Send us your CV and a short motivation explaining why you’d be a great fit for onITnow. Not sure yet or want to know more first? Feel free to reach out — we’re happy to answer your questions and explore whether this role matches your ambitions. Your next career move could start right here!