Zombie service management: priority = impact x urgency
A zombie idea is a proposition that has been thoroughly refuted by analysis and evidence, and should be dead —…
How Process Mining Helps Your Organization Win
What Do Goals and Service Tickets Have in Common? The new football season is just around the corner. These days,…
SIAM made simple
If you search on Wikipedia for Service Integration and Management you will find a page that starts with a warning:…
Use tools to improve processes — not the other way around!
Companies often have big ambitions, but they’re unsure if they’re ready to take their service management to the next level.And…
Unleashing the Power of AI in IT Service Management
Artificial Intelligence (AI) has long been a buzzword, promising to revolutionize industries by increasing efficiency and scalability while enhancing user…
Getting your IT services in order? Follow the 7 steps to success
IT services always support the core business processes such as purchasing, production, and sales. Therefore, IT services are very important…
Xurrent Supports Bouwinvest with Service Management Solution
Xurrent Supports Bouwinvest with Service Management Solution Bouwinvest is an institutional real estate investor that is undergoing significant development. As…
Nexeye, crystal clear insight in service level performance
Optical Retailer Nexeye (Hans Anders) Required a Flexible Enterprise Solution to Manage Services for Hundreds of Stores in Northern Europe…