Trend 2: AI is not a project
AI is entering organisations everywhere — yet most companies still misunderstand what it actually is. They frame it as a…
onITnow becomes partner of HaloITSM, with initial focus on the Benelux and planned expansion into Germany.
Zoetermeer, The Netherlands — 5 February 2026 — onITnow today announced a partnership with Halo under which onITnow will serve…
Trend 1: Agentic AI takes over the repetitive.
AI is spreading rapidly through organizations — yet something more fundamental than technology is shifting. The real change is not…
Are Your IT Metrics Misleading?
Many IT organizations rely on traditional Service Level Agreements (SLAs) to measure success. On paper, everything might look green—tickets are…
CIRCET Standardizes Service Management with Xurrent
About Circet Founded in 2000, Circet began as a pure field services organization. By 2016, it became the market leader in…
Daikin Europe Transforms IT Service Management with Xurrent
Overview Daikin Europe, the regional headquarters of the world’s leading HVAC manufacturer, faced a critical challenge when HP OpenView ServiceDesk…
AZL Chooses Xurrent to Drive Its Cloud Transformation
Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. About AZL…
Zombie service management: priority = impact x urgency
A zombie idea is a proposition that has been thoroughly refuted by analysis and evidence, and should be dead —…
How Process Mining Helps Your Organization Win
What Do Goals and Service Tickets Have in Common? The new football season is just around the corner. These days,…
SIAM made simple
If you search on Wikipedia for Service Integration and Management you will find a page that starts with a warning:…