First-hand learning from real-world triumphs and industry leaders
Many IT organizations rely on traditional Service Level Agreements (SLAs) to measure success. On paper, everything might look green—tickets are closed on time, systems meet uptime targets, and reports show compliance. Yet end users often experience frustration, delays,…
About Circet Founded in 2000, Circet began as a pure field services organization. By 2016, it became the market leader in IoT/ICT services in Benelux, handling 17,500+ on-site service visits daily with a workforce of 1,500+ service engineers.Its portfolio…
Overview Daikin Europe, the regional headquarters of the world’s leading HVAC manufacturer, faced a critical challenge when HP OpenView ServiceDesk reached end-of-life. The organization needed a next-generation IT Service Management (ITSM) solution that could deliver speed, ease of…
Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. About AZL AZL is a leading pension provider in the Netherlands, responsible for administration, management consulting, and actuarial and communication…
Xurrent Supports Bouwinvest with Service Management Solution Bouwinvest is an institutional real estate investor that is undergoing significant development. As a result, there is a growing need for control over and insight into IT developments, which also increases…
Optical Retailer Nexeye (Hans Anders) Required a Flexible Enterprise Solution to Manage Services for Hundreds of Stores in Northern Europe. The Dutch retailer has a brand position: ‘The best service for the best price’ and wanted Nexeye motto…
As a dynamic regional government, the Province of Antwerp wants to make sure that the area is attractive to live, to work and to visit. They are committed to acting as a partner to the 69 municipalities where…
SPIE is originally a French company specializing in the design, development, construction, and maintenance of energy-efficient and environmentally friendly installations. SPIE operates in four markets, including urban renewal and sustainable industrial activities. Jan Verkaik, as Division Director, is…
