As a dynamic regional government, the Province of Antwerp wants to make sure that the area is attractive to live, to work and to visit. They are committed to acting as a partner to the 69 municipalities where people live and to the associations and overarching organizations working for the interests of those inhabitants. Since 2018 they are located in a new modern provincial building that is part of the Antwerp skyline.
The Best ITSM Tool to Serve the Province’s Needs
Every 4 years, government organizations are required to renew a contract by issuing a tender. It was at that time that 4me was invited to present their solution. Karel Scheerlinck, team leader of IT operations at the Province of Antwerp, explains that four companies were invited to participate in the tender.
In the end, 4me was chosen based on the requirements from the tender. Karel: “It simply was the best tool based on the criteria that we set. 4me’s solution fulfilled our comprehensive set of requirements and the whole process was very interactive. It was what we call ‘a tender with negotiation’ and there were several contact moments and question and answer sessions during which 4me convinced us of their expertise and superior and innovative solution.”
Criteria were price, quality of the service (which SLAs can you offer, how the tool works) and the plan of action for the migration to 4me.
Results
As a result of the switch to 4me, the IT organization has seen an enormous increase in efficiency and a boost in user satisfaction. The end users are delighted as they feel the system works very well for them, giving them the chance to solve issues quickly and get back to doing their work.