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Inspiration zone

Dive into our Inspiration Zone to stay informed, inspired, and connected. Explore Insights with podcasts and articles that keep you updated on the latest trends and industry news. Discover Success Stories for real-world lessons and firsthand accounts from industry leaders who share their triumphs. And don’t miss out on our Events, where exclusive networking opportunities and expert insights await to propel your journey forward.

Insights, podcasts
and news

Success stories
and customer cases

Events
and happenings

Insights, podcasts and news

Success stories and customer cases

Events and happenings

INSIGHTS, PODCASTS AND NEWS

Are Your IT Metrics Misleading?

Many IT organizations rely on traditional Service Level Agreements (SLAs) to measure success. On paper, everything might look green—tickets are closed on time, systems meet uptime targets, and reports show compliance. Yet end users often experience frustration, delays,…

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Zombie service management: priority = impact x urgency

A zombie idea is a proposition that has been thoroughly refuted by analysis and evidence, and should be dead — but is still walking among us. In the service management world you will once in a while meet…

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How Process Mining Helps Your Organization Win

What Do Goals and Service Tickets Have in Common? The new football season is just around the corner. These days, more time is often spent analyzing the game and its players than watching the matches themselves. Coaches and…

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Success stories and client cases

CIRCET Standardizes Service Management with Xurrent

About Circet Founded in 2000, Circet began as a pure field services organization. By 2016, it became the market leader in IoT/ICT services in Benelux, handling 17,500+ on-site service visits daily with a workforce of 1,500+ service engineers.Its portfolio…

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Daikin Europe Transforms IT Service Management with Xurrent

Overview Daikin Europe, the regional headquarters of the world’s leading HVAC manufacturer, faced a critical challenge when HP OpenView ServiceDesk reached end-of-life. The organization needed a next-generation IT Service Management (ITSM) solution that could deliver speed, ease of…

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AZL Chooses Xurrent to Drive Its Cloud Transformation

Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. About AZL AZL is a leading pension provider in the Netherlands, responsible for administration, management consulting, and actuarial and communication…

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