Trend 2: AI is not a project
AI is entering organisations everywhere — yet most companies still misunderstand what it actually is. They frame it as a…
onITnow becomes partner of HaloITSM, with initial focus on the Benelux and planned expansion into Germany.
Zoetermeer, The Netherlands — 5 February 2026 — onITnow today announced a partnership with Halo under which onITnow will serve…
Trend 1: Agentic AI takes over the repetitive.
AI is spreading rapidly through organizations — yet something more fundamental than technology is shifting. The real change is not…
Are Your IT Metrics Misleading?
Many IT organizations rely on traditional Service Level Agreements (SLAs) to measure success. On paper, everything might look green—tickets are…
Zombie service management: priority = impact x urgency
A zombie idea is a proposition that has been thoroughly refuted by analysis and evidence, and should be dead —…
How Process Mining Helps Your Organization Win
What Do Goals and Service Tickets Have in Common? The new football season is just around the corner. These days,…
SIAM made simple
If you search on Wikipedia for Service Integration and Management you will find a page that starts with a warning:…
Use tools to improve processes — not the other way around!
Companies often have big ambitions, but they’re unsure if they’re ready to take their service management to the next level.And…
Unleashing the Power of AI in IT Service Management
Artificial Intelligence (AI) has long been a buzzword, promising to revolutionize industries by increasing efficiency and scalability while enhancing user…
Getting your IT services in order? Follow the 7 steps to success
IT services always support the core business processes such as purchasing, production, and sales. Therefore, IT services are very important…