ITSM Consultant
At onITnow, we set the new standard in service management. Smart tooling and strong processes, in our view, make the difference between simply functioning and truly excelling. Whether you help clients with implementations and process improvements, or ensure that tickets are handled quickly and efficiently, we need your talent.
- Support & management: You assist customers connected to our Customer Care Center by ensuring fast and effective handling of tickets, and you relay important signals back to the team.
- Consultancy & implementation: You support clients with implementations, process optimizations, and improvement projects. You translate functional needs into working tooling solutions. In this role, the focus is on TOPdesk, but at onITnow we work with multiple solutions, and you will also get to know Xurrent in the future.
- Building for improvement: Setting up action sequences, leveraging APIs, automating workflows, and contributing to tools and processes to make them future-proof.
Client assignments are almost always hybrid.
- You are customer-oriented, communicative, and have an eye for quality and user-friendliness.
- A good command of the Dutch language is required.
You work in a structured way, are eager to learn and improve, and can set priorities. - For senior candidates: experience with ITIL, Agile, and service management processes. Additionally, experience with implementations, optimizations, and process improvements.
- Knowledge of automation and integration tools (such as action sequences, Freemarker, or similar solutions) and REST APIs — or at least the ambition and willingness to work with them.
- For junior candidates: willingness to learn; experience is a plus, but enthusiasm and a growth mindset count heavily.
- An excellent salary, of course! Ranging between €3000 and €6000 based on a 40-hour workweek, depending on your experience and knowledge.
- 26 vacation days.
- A mobility budget and, depending on your role, a lease car.
- Working in a passionate team with 25+ years of experience that is reshaping service management.
- Projects for various clients: you’ll quickly gain responsibility and variety.
- Modern tooling, APIs, integrations, agile methodologies — you’ll develop your skills in both technology and process.
- A flexible working environment: office in Zoetermeer & the possibility to work from home.
- Investment in your growth: training, courses, and space to take initiative.
Interested?
If this opportunity excites you and you’re ready to take the next step in your career, we’d love to hear from you. Send us your CV and a short motivation explaining why you’d be a great fit for onITnow. Not sure yet or want to know more first? Feel free to reach out — we’re happy to answer your questions and explore whether this role matches your ambitions. Your next career move could start right here!
Customer Care Specialist
At onITnow, we’re raising the bar for customer support. We believe that smart tools and clear processes make the difference between simply getting by and truly delivering an exceptional experience. Whether you’re guiding customers with solutions and service improvements or making sure inquiries are resolved quickly and accurately, we’re looking for your customer-care talent.
- Support & Management: You are the first point of contact for customers reaching out to our Customer Care Center. You ensure fast, accurate, and friendly handling of tickets, while proactively identifying patterns or issues and relaying valuable insights back to the team. Your focus is on delivering a smooth and positive customer experience at every touchpoint.
- Consultancy & Implementation: You guide customers through implementations, process optimizations, and improvement projects. You translate functional requirements into practical, working tooling solutions. While this role currently centers around TOPdesk, you will also have the opportunity to work with additional platforms—such as Xurrent—as you grow within onITnow.
- Building for Improvement: You contribute to smarter, future-proof service environments by setting up action sequences, using APIs, automating workflows, and helping shape tools and processes. Your work ensures that both our team and our customers can operate more efficiently and effectively.
- Customer Communication & Knowledge Sharing: You keep customers informed through clear communication, manage expectations throughout the support process, and contribute to internal and external knowledge bases. You document solutions, share best practices, and help customers become more self-sufficient.
- You are customer-oriented, communicative, and have an eye for quality and user-friendliness.
- A good command of the Dutch language is required.
You work in a structured way, are eager to learn and improve, and can set priorities. - For senior candidates: experience with ITIL, Agile, and service management processes. Additionally, experience with implementations, optimizations, and process improvements.
- Knowledge of automation and integration tools (such as action sequences, Freemarker, or similar solutions) and REST APIs — or at least the ambition and willingness to work with them.
- For junior candidates: willingness to learn; experience is a plus, but enthusiasm and a growth mindset count heavily.
- An excellent salary, of course! Ranging between €3000 and €6000 based on a 40-hour workweek, depending on your experience and knowledge.
- 26 vacation days.
- A mobility budget and, depending on your role, a lease car.
- Working in a passionate team with 25+ years of experience that is reshaping service management.
- Projects for various clients: you’ll quickly gain responsibility and variety.
- Modern tooling, APIs, integrations, agile methodologies — you’ll develop your skills in both technology and process.
- A flexible working environment: office in Zoetermeer & the possibility to work from home.
- Investment in your growth: training, courses, and space to take initiative.
Interested?
If this opportunity excites you and you’re ready to take the next step in your career, we’d love to hear from you. Send us your CV and a short motivation explaining why you’d be a great fit for onITnow. Not sure yet or want to know more first? Feel free to reach out — we’re happy to answer your questions and explore whether this role matches your ambitions. Your next career move could start right here!