Zoetermeer, The Netherlands — 5 February 2026 — onITnow today announced a partnership with Halo under which onITnow will serve as an value added reseller of HaloITSM, enabling organisations to procure, implement and support Halo through onITnow internationally, with an initial go-to-market focus on the Benelux and planned expansion into Germany.
onITnow’s team brings over 30 years of service management experience to the partnership and will form a dedicated Halo team to support customers from initial design through implementation, onboarding and ongoing operations.
“Our clients want modern service management with fast adoption and measurable outcomes,” said Gerben van Kesteren, Chief Marketing and Sales Officer at onITnow. “By adding HaloITSM to our portfolio, we’re combining a strong platform with what matters in practice: deep service management expertise, delivery capacity, and a dedicated team committed to long-term customer success.”
“We’re pleased to partner with onITnow as we expand in Europe,” said Dan Mostafavi, Head of Channel Partnerships at Halo. “onITnow’s service management track record and customer-first approach make them a strong partner, and we look forward to working together to deliver value to new and existing customers.”
What this means for customers
- Procurement & licensing via onITnow for HaloITSM
- Onboarding and implementation services, from initial configuration to continuous improvement
- Integration and automation services to connect HaloITSM with the broader tool landscape
- Service management enablement, including health checks, process improvements, ESM, SIAM, XLA and USM
- Ongoing support & managed services via onITnow’s Customer Care Center
Availability
HaloITSM is available immediately. onITnow’s initial focus is the Benelux, with expansion into Germany planned. Customers can contact Pedram Mohammadi at Pedram.mohammadi@onitnow.nl or visit www.onitnow.nl.