About Circet
Founded in 2000, Circet began as a pure field services organization. By 2016, it became the market leader in IoT/ICT services in Benelux, handling 17,500+ on-site service visits daily with a workforce of 1,500+ service engineers.
Its portfolio includes field services, remote services, outsourcing, automation, and software, with a strong focus on IoT/ICT service management and continuous innovation.
Challenges
Circet faced growing complexity due to years of expansion and acquisitions, leading to a fragmented tooling landscape. To sustain growth and strengthen its remote services, Circet needed:
Standardized and simplified remote service management
A cloud-based, scalable solution with pay-per-use pricing
Multi-tenant architecture ensuring high security and data segregation
Configurable self-service portal for customers
Fast setup and minimal maintenance
Seamless integration with Circet’s Service Cruiser platform
Automation to speed up fulfillment cycles and improve predictability
The Solution: Xurrent
After a rigorous selection process and proof of concept, Circet chose Xurrent as its primary Service Management solution for its complete functionality, scalability, and multi-tenancy, supported by onITnow as an implementation partner.
Key features:
Real-time access for customers and engineers to request status
Dashboards and reports for quality and efficiency control
Easy configuration and self-sufficiency for Circet
Seamless integration with Service Cruiser
Out-of-the-box best practices for ITSM processes
Implementation
The first deployment focused on a complex remote and field services contract, completed in just three months, within budget and timeline. Success with this implementation paved the way for broader rollout across other contracts and internal departments.
Results
Improved efficiency: Significant reduction in email and Excel usage
Faster fulfillment cycles and improved request predictability
Standardized workflows and better operational insight
Support for continuous growth in remote service desk operations
Expansion of Xurrent usage beyond customer contracts into internal IT, HR, and fleet management
Quote:
“Thanks to Xurrent, Circet can manage its continuous growth while increasing quality and efficiency. It also delivers an outstanding user experience for both customers and technicians.”
— Tom Van der Aa, Remote Services & IT Manager, Circet
Why Xurrent?
Complete, integrated functionality
Competitive pricing
Multi-tenancy and scalability
Strong partnership with onITnow
Looking Ahead:
Circet plans to extend Xurrent’s use by integrating IoT monitoring and machine learning to further enhance automation and customer experience.