The best software for msp’s
IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. onITnow’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers.
Clientele ITSM offers a wide array of possibilities for every organization. Regular is aimed towards smaller companies; Professional & CRM is geared towards sales driven companies; Professional & Advanced Reporting is perfect for organizations that want maximum control on their results and KPIs. Or choose Enterprise if you don’t want to make any concessions on your Service Management processes.
DASHBOARD AND REPORTS
See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before.
On-premise or saas
When you start working with Clientele ITSM, you may choose between ‘On-Premise’ or ‘Software as a Service’ (SaaS). Most companies opt for our SaaS solution, as it offers the added benefit of reduced maintenance and costs. On top of that, you’ll always be using the latest version of our software and therefore enjoy the latest features and security measures. Whatever solution you choose, your Service Management organization will benefit immensely.
Plays nicely with others too
Thanks to built-in support for ITIL, ISM and USM processes and the integration with Microsoft Active Directory, AFAS and Exact Online, among others, our ITSM software is easily deployable in your organization. And our native support for managing customer data and quote and invoice management make Clientele ITSM an invaluable tool for all service organizations.
See all functionalities of Clientele ITSM
The functionality of the Clientele ITSM suite has been well thought out to put your customer first while focusing on your portfolio, the standardization of processes and the improvement of your performance. See the complete list of all functionalities that the software provides:
Support for 14 languages, including:
- English
- Dutch
- German
- French
- Spanish
- Arabic
Interface
- Fully customizable
- Tabs / windows
- Sidebar with key data
- Sidebar with context-based dashboards
- Themes and quick menus
- Multiple screens support
- Accessibility for the visually impaired
Notifications
- Personal
- Queues
- Statuses
- Notification Categories
- RFC’s
- Priority Matrix
Notes and events
- Embedded pictures
- Document attachments
- Direct e-mail from an event
- “Drag and drop” emails
- Integrated spell checker
User Management
- License management
- Group policies
- User roles
Workflow
- Tasks and appointments
- To-do lists
- Planboard
Approvals
- Business approvals
- CAB approvals
Supplier data
- Contacts
- Contact data
- Contract data
Relationships with other reports
Stationaries
- Notifications
- Events
- Action plans
- Routing events
Unlimited fields
Search
- Search for main themes
- Context based searching
- Advanced searching
- Search for empty fields
- Save search criteria
- Automatic notifications
- Import from mailboxes
- Drag and drop integration
Data limits
- Notifications
Organization and data management
- Customer data
- Employee data
- Supplier data
- Warnings
Opportunity management
Quotation management
Purchasing management
Invoice management
Incident management
Change management
Service request management
Auto generate assets
Configuration management
- CMDB structuring / modeling
- CMDB relations
- Version management
- Manage product configurations
- Connect with:
- People, groups and organizations
- Locations
- Supply management
Operational management
- Graphical planboard
- Scheduling work
- Periodiek beheer
- Time registration
- Material consumption
Release management
Problem management
Project management
Service catalogue
Service level agreements
- Customer contracts
- Department contracts
- Supplier contracts
- Work calendar
- Service windows
Supply beheer
RMA
Knowledge management
Customer satisfaction surveys
- Export to Excel
- Dashboards
- Crystal reports
- SQL Server Reporting Services (SQL RS)
- Generate automatic reports
Datawarehouse with SQL Server Analysis cubes
Cubes
- Notifications
- Service level agreements
Trend analyses
Metrics, including:
- Time
- Employee
- Customer
- Notification type
- Priority
Interfaces via:
- Microsoft Excel
- Dashboards
- Cube browser
Webparts for Microsoft SharePoint
Notifications
- Register
- View open reports
- View status
- Update
- Add attachments
- Logout
- Knowledge center / FAQ
- Service catalogus
- Company approvals
- CAB approvals
- Reporting
Timezone support
Audit module (ISO20000, ISO27001, NEN7510, COBIT)
Universal import connector (LDAP, XML, CSV, Excel, OLE DB, ODBC, web services)
Connections / integrations:
- Microsoft Active Directory
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Dynamics
- Epicor ERP
- Exact Globe
- AFAS Profit
- AccountView
- Microsoft SCOM
- Altiris
- Lansweeper
- LANdesk
- Nagios
- Kaseya
Happy employees and happy customers!
