ARE YOU READY FOR THE FUTURE?
On Tuesday, October 7, 2025, onITnow is hosting an exclusive business event at the Wereldmuseum in Rotterdam. A day full of insights, innovations, and networking — designed especially for professionals who want to stay ahead in service management.
Haven’t registered yet? Do it now — only 200 spots available, and once they’re gone, they’re gone!!
Programme of the day
Walk in
08:30 – 09:00 CET
Registration
Main sessions (Room: Ballroom)
09:00 – 09:30 CET
onITnow – The New Norm in Service Management
Kick off the day with the official introduction of onITnow. Learn how the integration of three leading ITSM companies creates a powerful partner for your service management journey — helping organizations embrace innovation, deliver measurable results, and turn service management into a strategic driver of business value and customer satisfaction.
Liliane van der Graaf
Customer services
onITnow – The New Norm in Service Management
Kick off the day with the official introduction of onITnow. Learn how the integration of three leading ITSM companies creates a powerful partner for your service management journey — helping organizations embrace innovation, deliver measurable results, and turn service management into a strategic driver of business value and customer satisfaction.
Liliane van der Graaf
Customer services
09:30 – 10:00 CET
Fear, Failure, and the Future: AI’s Role in Service Management
AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?
Fear, Failure, and the Future: AI’s Role in Service Management
AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?
10:00 – 10:10 CET
Breakout sessions explanation
A brief explanation of all breakout sessions, who they are intended for, and what you can expect.
Breakout sessions explanation
A brief explanation of all breakout sessions, who they are intended for, and what you can expect.
10:10 – 10:40 CET
Coffee break
Breakout sessions I
10:45 – 11:25 CET
Discover Xurrent: Enterprise Service Management without complexity
AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?
Discover Xurrent: Enterprise Service Management without complexity
Meet Xurrent, the Enterprise Service Management platform for organizations with high ambitions. Discover how Xurrent reduces complexity, streamlines processes, and takes Service Management to the next level.
10:00 – 10:10 CET
Breakout sessions explanation
A brief explanation of all breakout sessions, who they are intended for, and what you can expect.
Breakout sessions explanation
A brief explanation of all breakout sessions, who they are intended for, and what you can expect.
09:30 – 10:00 CET
Fear, Failure, and the Future: AI’s Role in Service Management
AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?
Fear, Failure, and the Future: AI’s Role in Service Management
AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?
12:10 – 13:10 CET