IT services always support the core business processes such as purchasing, production, and sales. Therefore, IT services are very important and indispensable in modern business operations. Yet we often see that the gap between the business and IT is large, and organizations struggle with the question of how to bridge this gap. We like to draw a comparison with sports to explain this.
At onITnow, we are passionate about sports. So we often compare a company to a sports team. In this case, we compare it to a professional cycling team aiming to win the Tour de France. The question is: how do they think they can win this multi-stage race? In other words, how do they achieve the best alignment between the cyclist, the stages to be raced, and the bike? They do this in seven steps. Let’s take a look:
What stages are involved? It’s often 21 stages, divided into flat, hilly, and mountain stages — and don’t forget the rest days.
Which cyclists will race, and what roles do they have in the team? Think about the team leader, domestiques, and sprinters. Also consider the team directors and mechanics.
Details of each stage. Type of stage (mountain, flat, time trial), elevation, nutrition strategy, weather conditions, and team tactics.
The most suitable bike, along with adjustments made by the mechanics.
The route book contains the detailed routes for all 21 stages, team hotels, schedules, and much more.
Training. Without targeted training, they will never win.
Measuring heart rate and power. Research on nutrition and riding position. If you want to achieve your ambitions and goals, you must keep doing this — the competition certainly will!
Now back to our ITSM world. How can we bridge the gap between business and IT? In other words, how can we achieve the best alignment between People, Process, and Technology? In seven steps, we will work with you to optimize your IT services:
Define the scope of the project. Determine which processes will be optimized first and which standardized management system will be used for optimization. Think of ISM (Integrated Service Management) or USM (Universal Service Management).
Define the (process management) roles. This clarifies who is responsible for what.
Draft the procedures for each process. The procedure outlines the company-specific rules and is independent of the service management tool.
Effectively configure your service management tool based on the procedures.
Create work instructions. Describe how the activities and roles are distributed and how your service management tool functions. Ensure a clear connection between the procedures and the work instructions.
Train your employees. Knowledge sharing is crucial for a successful change process.
Ensure lasting results. Continue improving by implementing improvements. Playing microgames helps raise awareness among your employees.
Sound good? Contact us today for a no-obligation intake. The intake will provide a clear estimate of the work you will do yourself and the work the onITnow consultant will handle. This way, you decide on the proposal and how onITnow can help you achieve optimized IT services in seven steps.