Kick off the day with the official introduction of onITnow. Learn how the integration of three leading ITSM companies creates a powerful partner for your service management journey — helping organizations embrace innovation, deliver measurable results, and turn service management into a strategic driver of business value and customer satisfaction.

Liliane van der Graaf
Customer services

AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?

A brief explanation of all breakout sessions, who they are intended for, and what you can expect.

AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?

AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?

AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?

AI in servicemanagement is often defined by three words: Fear, Failure, and the Future. Fear of being replaced. Failure of up to 98% of projects. And yet, the Future still holds massive potential. The real question is: will we let AI happen to us—or will we shape it?

Struggling with inaccurate CMDBs, vendor finger-pointing, and endless incident delays? Discover how Active CMDB-as-a-Service gives you real-time visibility, clear vendor accountability, and seamless compliance—while cutting costs and boosting customer satisfaction. Trusted by healthcare, manufacturing, and public-sector leaders to take control of their IT landscape with confidence

Discover how USM (Unified Service Management) comes to life through online, active learning experiences.
Do you want your team members to truly understand service management and apply it right away? Then this break-out session is for you. In a dynamic and interactive session, you’ll get to know MicroGame Stories: short, powerful games that actively immerse you in the world of USM.

Many MSPs are facing margin erosion and resource scarcity. onITnow has ready-made and proven solutions to help MSPs leave these problems behind and to focus on sustainable growth.

Everyone is talking about AI. But is it ready to take over tasks that are currently performed by humans? If so, how far can we push this? Will the end result be enterprises without employees? Even if this seems like fiction, should it be the ultimate goal? These are some questions that will help address the more practical questions, such as: How should I structure my organization to stay competitive? And: What tools would be most useful to support the new structure? This session covers all this and gives attendees a simple step-by-step approach to get started.

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This session is specifically for organizations that already work with Xurrent. We will demonstrate how the platform helps to further optimize service management, reduce complexity, and achieve even greater impact. Discover best practices and opportunities to leverage Xurrent as a driver for sustained value and growth.

Martijn Adams – VP Global Channel & General Manager EMEA at
Xurrent

Discover how USM (Unified Service Management) comes to life through online, active learning experiences.
Do you want your team members to truly understand service management and apply it right away? Then this break-out session is for you. In a dynamic and interactive session, you’ll get to know MicroGame Stories: short, powerful games that actively immerse you in the world of USM.

Many MSPs are facing margin erosion and resource scarcity. onITnow has ready-made and proven solutions to help MSPs leave these problems behind and to focus on sustainable growth.

Many MSPs are facing margin erosion and resource scarcity. onITnow has ready-made and proven solutions to help MSPs leave these problems behind and to focus on sustainable growth.

Struggling with inaccurate CMDBs, vendor finger-pointing, and endless incident delays? Discover how Active CMDB-as-a-Service gives you real-time visibility, clear vendor accountability, and seamless compliance—while cutting costs and boosting customer satisfaction. Trusted by healthcare, manufacturing, and public-sector leaders to take control of their IT landscape with confidence

Discover how USM (Unified Service Management) comes to life through online, active learning experiences.
Do you want your team members to truly understand service management and apply it right away? Then this break-out session is for you. In a dynamic and interactive session, you’ll get to know MicroGame Stories: short, powerful games that actively immerse you in the world of USM.

Discover how USM (Unified Service Management) comes to life through online, active learning experiences.
Do you want your team members to truly understand service management and apply it right away? Then this break-out session is for you. In a dynamic and interactive session, you’ll get to know MicroGame Stories: short, powerful games that actively immerse you in the world of USM.

Many MSPs are facing margin erosion and resource scarcity. onITnow has ready-made and proven solutions to help MSPs leave these problems behind and to focus on sustainable growth.

At onITnow, everything revolves around progress and results. Together with organizations, we discover what success really means and how Service Management can be taken to the next level. Our Customer Success approach ensures that organizations make a difference not only today, but also tomorrow. With a proactive approach and concrete improvement steps, we continuously create added value and help organizations grow towards mature Enterprise Service Management. This way, Service Management becomes not just a process, but a powerful driver behind the business objectives.

Lois Moget – Manager Customer Success