A look back at an inspiring day at the Wereldmuseum
On 7 October 2025, we welcomed our customers and partners to the beautiful Wereldmuseum in Rotterdam for the onITnow Customer Event — a day dedicated to the future of service management.
Together, we explored how AI, Experience Management, and XLAs are reshaping the way organisations deliver value and elevate their IT performance. With inspiring talks, real-world cases, and lively discussions, the event brought together professionals eager to take the next step in digital transformation.
Key takeaways
- AI in Service Management — How intelligent automation and data-driven insights are redefining efficiency.
- Beyond SLAs: the rise of XLAs — Putting the experience at the centre of IT performance.
- Innovation in action — Demos and success stories that showed how organisations can future-proof their services.
- Meaningful connections — Clients, partners, and experts exchanging ideas that spark lasting impact.
Relive the highlights
Couldn’t join us — or just want to experience the energy again?
Watch the recap video below and discover how you can elevate your IT with XLA.
🎥 Video: “Elevate your iT with XLA”
Thank you for being part of it
A big thank you to all participants, speakers, and partners who made this day a success.
We’re proud to build the future of service management together — smarter, more human, and experience-driven.
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