Modern service delivery calls for a modern platform

Users expect speed, simplicity and a good experience. Organisations want to automate more, collaborate better and respond to change faster. That takes more than a traditional ticketing system.

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Technology that helps people

Not a tool for tickets, but a platform for service delivery

Technology should help people do their work better, support processes and help organisations achieve better results.

That's why we position Xurrent as a platform that supports collaboration between departments, suppliers and users, while leaving room for growth, automation and innovation.

People, processes, technology, data and investment, working together Five layers connected to one another: people, processes, technology, data and investment. People ownership, collaboration Processes structure, predictability Technology supports, doesn't steer Data reliable information Investment value over budget

Why organisations choose Xurrent

Less complexity, more flexibility

Many organisations run into the same challenges:

Xurrent helps reduce this complexity by making service delivery simpler, more user-friendly and more flexible.

  • Processes have become complex
  • User experience lags behind
  • Integrations are hard to maintain
  • Changes take too long
  • Maintenance takes a lot of effort
From complex to simpler On the left, a landscape where all parts are connected to one another every which way. On the right, the same number of parts, arranged around a single point. Complex Simpler everything is connected to everything one place for coherence

More than IT service management

Service delivery happens in almost every department

Traditionally, service management is often associated with IT. But nowadays, service delivery happens in almost every department of the organisation. Think of:

  • IT
  • HR
  • Facilities Management
  • Procurement
  • Finance
  • Shared Service Centers

Xurrent makes Enterprise Service Management a reality: organising service delivery across departments, so employees experience one consistent way to request support, information and services.

Part of Enterprise Service Performance

Technology never stands alone

Within Enterprise Service Performance, Xurrent forms an important building block within the Technology domain. A successful platform only emerges when it aligns well with People, Process, Technology, Data and Capital.

That's why, in every implementation, we look beyond functionality alone. We help organisations ensure that technology genuinely contributes to collaboration, efficiency and organisational results.

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Our services

Support at every stage

A platform only delivers value once it's properly set up, managed and further developed. That's why we support organisations at every stage.

Strategic direction

Determining how service delivery should develop and what role technology plays in that.

Implementation and change

Designing, building and implementing new solutions, processes and ways of working.

Support

Support via Anchor for questions, incidents and service requests relating to the solutions delivered by onITnow.

Optimisation

Ongoing improvement of processes, configurations and functionality via Engine.

Integrations and automation

Development, management and optimisation of data exchange between Xurrent and other systems via Flow.

Expertise and capacity

Temporary or long-term access to experienced Xurrent specialists through Crew.

Is Xurrent right for your organisation?

Discover how Xurrent fits your organisation with an ESP Maturity Scan or a no-obligation consultation.

Complete the ESP Maturity ScanBook a consultation

Service delivery under control. Results for your organisation.