Structure, overview and continuous improvement

Good service delivery calls for clear processes, well-defined responsibilities and a way of working that supports employees rather than getting in their way. TOPdesk is used worldwide for IT, HR, Facilities Management, Procurement and other support functions.

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More than a service desk

One environment for the whole organisation

Many organisations start with TOPdesk out of a need for better support of IT processes. In practice, TOPdesk often grows into a central platform for service delivery across the entire organisation.

As a result, employees experience one consistent way of working, no matter which department they turn to for support.

  • Tickets and requests
  • Knowledge sharing
  • Self-service
  • Change management
  • Configuration management
  • Collaboration between departments
One environment for the whole organisation Four departments come together in one shared environment, housing six processes side by side. One environment shared processes and information One way of working

A solid foundation

Maturing service delivery without unnecessary complexity

The platform offers a proven foundation for organisations that want to:

TOPdesk therefore supports not only day-to-day operations, but also the development towards better service delivery.

  • Bring more structure
  • Standardise processes
  • Organise responsibilities clearly
  • Improve collaboration between departments
  • Grow in maturity step by step
From Stability through Direction to Results Three frames that close step by step. The first frame is open, the second half-closed, the third fully closed in the green of the onITnow logo. Stability Direction Results

Part of Enterprise Service Performance

Technology delivers value when everything works together

Within Enterprise Service Performance, TOPdesk forms an important building block within the Technology domain. But technology only delivers value when it aligns with People, Process, Technology, Data and Capital.

That's why, with TOPdesk, we don't just look at functionality, but above all at the contribution the platform makes to collaboration, efficiency, user experience and organisational results.

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Our services

Support at every stage

A platform only delivers value once it's properly set up, managed and further developed. That's why we support organisations at every stage.

Strategic setup

Together, we determine how service delivery should develop and what role TOPdesk plays in that.

Implementation

We help design, configure and implement processes, workflows and ways of working.

Support

Via Anchor we provide support on the solutions and services we deliver, including coordination of incidents and service requests.

Management and continuous improvement

Via Engine we support changes, configurations and continuous improvement of the environment.

Integrations and automation

With Flow we ensure reliable connections between TOPdesk and other systems in the application landscape.

Expertise and capacity

Via Crew we provide TOPdesk specialists or take care of complete service management delivery.

Continuous improvement

A successful TOPdesk environment keeps evolving

Processes change. Organisations grow. New technology becomes available. User expectations keep evolving.

That's why we support organisations not only with implementations, but also with the further development of their service delivery. From stability to direction. From direction to results.

Is TOPdesk right for your organisation?

Discover what TOPdesk can mean for your organisation during a no-obligation consultation or ESP Maturity Scan.

Complete the ESP Maturity ScanBook a consultation

Service delivery under control. Results for your organisation.