---
title: Terms & Conditions — onITnow
description: onITnow's general terms and conditions, including our data processing addendum.
---

[Skip to main content](https://onitnow.nl/en/terms-conditions#main)

[![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow.png?width=882&height=256&name=logo-onitnow.png)](https://onitnow.nl/en/?hsLang=en)

[Challenges](https://onitnow.nl/en/challenges?hsLang=en)[Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)[Approach](https://onitnow.nl/en/approach?hsLang=en)[Services](https://onitnow.nl/en/services?hsLang=en)[Technology](https://onitnow.nl/en/technology?hsLang=en)[Inspiration](https://onitnow.nl/en/inspiration?hsLang=en)[About us](https://onitnow.nl/en/about-us?hsLang=en)[ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en)

English

- [Nederlands](https://onitnow.nl/nl/voorwaarden)
- [English](https://onitnow.nl/en/terms-conditions)

Terms & Conditions

# Our terms & conditions

Below you will find onITnow's general terms and conditions, and the specific terms that apply per service or product.

### [OnITnow General Terms onITnow's general terms and conditions. Download (pdf)](https://onitnow.nl/hubfs/onitnow-voorwaarden/general-terms.pdf?hsLang=en)

### [Specific Terms Services Specific terms for services. Download (pdf)](https://onitnow.nl/hubfs/onitnow-voorwaarden/specific-terms-services.pdf?hsLang=en)

### [Specific Terms Standard Support Services Specific terms for standard support services. Download (pdf)](https://onitnow.nl/hubfs/onitnow-voorwaarden/specific-terms-support.pdf?hsLang=en)

### [Specific Terms Software Specific terms for software. Download (pdf)](https://onitnow.nl/hubfs/onitnow-voorwaarden/specific-terms-software.pdf?hsLang=en)

### [Data Processing Addendum Data processing agreement (GDPR). Download (pdf)](https://onitnow.nl/hubfs/onitnow-voorwaarden/data-processing-addendum.pdf?hsLang=en)

Do you have questions about our terms & conditions? Feel free to get in touch.

[Get in touch](https://onitnow.nl/en/contact?hsLang=en)

![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow-wit.png?width=882&height=256&name=logo-onitnow-wit.png)

We help organisations organise their service delivery more smartly, simply and effectively — by connecting people, processes, technology, data and investment.

## Service delivery

- [All building blocks](https://onitnow.nl/en/services?hsLang=en)
- [Our approach](https://onitnow.nl/en/approach?hsLang=en)
- [Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)
- [ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en)
- [Challenges](https://onitnow.nl/en/challenges?hsLang=en)

## Technology

- [Overview](https://onitnow.nl/en/technology?hsLang=en)
- [Xurrent](https://onitnow.nl/en/xurrent?hsLang=en)
- [TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en)
- [Clientele ITSM](https://onitnow.nl/en/clientele?hsLang=en)

## onITnow

- [About onITnow](https://onitnow.nl/en/about-us?hsLang=en)
- [Customer stories](https://onitnow.nl/en/inspiration#customer-stories)
- [Careers at onITnow](https://onitnow.nl/en/careers?hsLang=en)
- [Contact](https://onitnow.nl/en/contact?hsLang=en)
- [Terms & Conditions](https://onitnow.nl/en/terms-conditions?hsLang=en)

Stability. Direction. Results.

© 2026 onITnow. All rights reserved.

```json
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  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "NL",
    "addressLocality" : "Zoetermeer",
    "postalCode" : "2718 RP",
    "streetAddress" : "Zilverstraat 69"
  },
  "email" : "info@onitnow.nl",
  "logo" : "//146377816.fs1.hubspotusercontent-eu1.net/hubfs/146377816/raw_assets/public/onitnow/assets/logo-onitnow.png",
  "name" : "onITnow",
  "telephone" : "+31850046150",
  "url" : "https://www.onitnow.nl/"
}
```