Services
From ambition to impact
Every organisation faces a different challenge.
Some organisations are looking for clear direction. Others want more control over their service delivery. Others still are working on change, support or further growth.
That is why our services are modular and can be used individually or combined.
Together, they help organisations progress from Stability to Direction and Results.
The building blocks
Six services, used individually or combined
Defining direction
Horizon
Strategic direction for service delivery
Horizon helps organisations look ahead and make strategic choices. Not based on systems or processes, but on the question of what the organisation wants to achieve and how service delivery can contribute to that.
Typical questions
- Where do we want to be in three to five years?
- Which developments are relevant to our organisation?
- Which improvements deliver the most value?
Establishing direction and control
Pilot
Service delivery you can manage with confidence
When responsibilities are unclear, priorities compete and improvements lack direction, fragmentation follows. Pilot brings structure to ownership, decision-making, prioritisation and continuous improvement.
Typical questions
- Who is responsible for what?
- Which improvements get priority?
- How do we manage performance effectively?
- How do we maintain visibility across all initiatives?
Delivering change
Spark
From idea to reality
Change only creates value once it's successfully realised. Spark supports the design, build and implementation of new solutions, processes, automation and ways of working.
Typical questions
- How do we carry out change in a controlled way?
- How do we implement new technology?
- How do we ensure successful adoption?
Support
Anchor
Support for onITnow's products and services
Anchor is the central point of contact for questions, notifications, incidents and service requests relating to the solutions and services you take from onITnow. Anchor is not an operational management or consultancy service, but the supporting service layer around the onITnow portfolio.
Typical situations
- An issue affecting a solution delivered by onITnow
- A question about a service you use
- An incident that requires specialist support
- Coordination with software suppliers
Management and continuous improvement
Engine
Continuous improvement
Not every improvement is a project. Many improvements consist of small optimisations, configuration changes and maintenance work. Engine takes care of this day-to-day development and optimisation.
Typical questions
- How do we carry out changes in a controlled way?
- How do we keep our environment up to date?
- How do we improve existing processes and configurations?
Automation and integrations
Flow
Connecting systems and processes
When systems don't work well together, delays, extra manual work and errors follow. Flow focuses on maintaining, optimising and managing integrations and automation between systems.
Typical questions
- How do we get systems to work together better?
- How do we reduce manual work?
- How do we keep data reliable and up to date?
Expertise and capacity
Crew
The right expertise, delivered in the way that best suits your organisation.
Sometimes extra capacity is needed within an existing team. In other situations, an organisation is looking for a partner to run the entire service management operation. That's why Crew comes in two clear forms of service.
Crew Capacity
Crew Capacity
Experts working under your direction
onITnow provides experienced professionals who become part of your organisation. Your organisation sets the priorities, directs the day-to-day work and remains responsible for the results. We provide the knowledge, experience and capacity.
Examples
- Service managers
- Application managers
- Process coordinators
- Integration specialists
- Reporting specialists
- Service management consultants
Crew Managed
Crew Managed
Your service management operation, run by onITnow
onITnow takes responsibility for the day-to-day execution of agreed service management processes. Your organisation retains strategic choices and formal decision-making. We take care of execution, coordination, reporting and continuity.
Examples
- Incident Management
- Change Management
- Problem Management
- Service Reporting
- SIAM and supplier coordination
- CMDB quality management
Which services fit your organisation?
We start by understanding your situation, then determine which combination of services will add the most value.
Service delivery under control. Results for your organisation.