Inspiration
Inspiration Zone
News, events, articles and customer stories about Enterprise Service Performance and improving service delivery.
Customer stories
How organisations get more from their service delivery
Some organisations are looking for more structure and standardisation. Others want to steer performance more effectively. Others still want to modernise their service delivery, better support users, or get more value from existing investments.
What all these organisations have in common is the ambition to make their service delivery contribute more effectively to the organisation's goals.
Circet
More control in a fast-growing organisation
Circet grew into the market leader in IoT and ICT services in the Benelux. With thousands of daily service visits, the need arose for a uniform way of working, better collaboration and more insight into service delivery.
Challenge
Rapid growth made it increasingly difficult to carry out processes consistently and organise service delivery across the organisation.
Result
- One standardised way of working
- More collaboration between teams
- Better manageability of service delivery
- A scalable foundation for further growth
With one standardised way of working, we've laid the foundation for the further growth of our service delivery.
Ctac
One way of working for the whole organisation
Ctac is a Managed Services Provider with around 500 professionals. To enable further growth, the organisation wanted to modernise, standardise and organise its service delivery more efficiently.
Challenge
The existing service management environment no longer matched the needs of a growing, service-oriented organisation. Ctac wanted to achieve more uniformity, better collaboration and a future-proof way of working.
Result
- One standardised way of working
- More insight into performance
- Clear roles and responsibilities
- Organisation-wide adoption
- More ownership within teams
Everyone now works in the same structured, efficient way. That alone is a huge improvement.
Nexeye
Insight into performance across hundreds of locations
Nexeye, known for brands including Hans Anders, wanted to make service delivery for hundreds of stores across Northern Europe more transparent and manageable.
Challenge
The organisation was looking for better ways to make service performance visible and actively steer on service quality.
Result
- More insight into service performance
- Better steering information
- More control over service delivery
- Well-founded decision-making
Better insights lead to better service across hundreds of stores.
Daikin Europe
From outdated technology to future-proof service delivery
Daikin Europe faced the challenge of replacing an outdated service management environment while also preparing its service delivery for the future.
Challenge
The existing solution had reached the end of its lifecycle and no longer adequately supported the organisation's ambitions.
Result
- A modern service management environment
- More flexibility
- A solid foundation for further development
- Support for future growth
AZL
Ready for a new generation of service delivery
As a leading pension administrator, AZL wanted to further develop its service delivery with more flexibility, speed and a modern self-service approach.
Challenge
The organisation was looking for a solution that better matched the changing expectations of users and employees.
Result
- More modern service delivery
- Improved user experience
- More flexibility
- A future-proof platform
Bouwinvest
More insight into a changing organisation
As an institutional real estate investor, Bouwinvest needed more overview and insight into IT developments and service delivery.
Challenge
Further growth increased the need to organise service delivery better, make developments transparent and enable the right choices.
Result
- More overview
- Better manageability
- Insight into service delivery
- A stronger foundation for further professionalisation
Province of Antwerp
Modern service delivery for a dynamic government
The Province of Antwerp wanted to modernise its service delivery and better align it with the needs of a modern public organisation.
Challenge
Service delivery needed to become more future-proof, more efficient and more manageable.
Result
- Modernised service delivery
- More overview
- Better support for users
- A foundation for further development
