--- title: Technology — onITnow description: Technology is important, but never the starting point. We work with Xurrent, TOPdesk and Clientele ITSM. --- [Skip to main content](https://onitnow.nl/en/technology#main) [![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow.png?width=882&height=256&name=logo-onitnow.png)](https://onitnow.nl/en/?hsLang=en) [Challenges](https://onitnow.nl/en/challenges?hsLang=en)[Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)[Approach](https://onitnow.nl/en/approach?hsLang=en)[Services](https://onitnow.nl/en/services?hsLang=en)[Technology](https://onitnow.nl/en/technology?hsLang=en)[Inspiration](https://onitnow.nl/en/inspiration?hsLang=en)[About us](https://onitnow.nl/en/about-us?hsLang=en)[ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) English - [Nederlands](https://onitnow.nl/nl/technologie) - [English](https://onitnow.nl/en/technology) Technology # Technology is important. But never the starting point. Technology alone doesn't automatically lead to better collaboration, clearer responsibilities or better results. That's why we always look at technology in relation to people, processes, data and investment. ![Illustration of abstract service management software screens: a task list, a workflow and a process diagram.](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/technologie/hero.jpg?width=1625&height=1310&name=hero.jpg) Technology as a building block ## Technology supports people and processes. Not the other way around. Within Enterprise Service Performance, technology is one of the five building blocks alongside People, Process, Data and Capital. That's why we don't just look at functionality, but above all at the contribution technology makes to service delivery, collaboration and organisational goals. Not every organisation faces the same challenge. That's why we don't believe in one platform for everyone. We help organisations choose technology that fits their ambition, maturity and way of working — whether it's for IT, HR, Facilities Management or other support functions. People, processes, technology, data and investment, working together Five layers connected to one another: people, processes, technology, data and investment. People ownership, collaboration Processes structure, predictability Technology supports, doesn't steer Data reliable information Investment value over budget Our technology partners ## Leading platforms for service delivery These technologies help organisations support processes, make information accessible and continuously improve service delivery. ### [![Xurrent](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/logos/xurrent.png?width=541&height=120&name=xurrent.png) A modern platform that lets organisations organise, automate and improve service delivery with ease. Suited to organisations looking for flexibility, speed and ease of use. More about Xurrent](https://onitnow.nl/en/xurrent?hsLang=en) ### [![TOPdesk](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/logos/topdesk.svg) A proven service management platform that supports organisations in organising service delivery, processes and collaboration. Widely applicable within IT and other support functions. More about TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en) ### [![Clientele ITSM](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/logos/clientele.png?width=650&height=120&name=clientele.png) A complete service management solution with support for process-driven working, self-service and integrations with commonly used business systems. More about Clientele](https://onitnow.nl/en/clientele?hsLang=en) Automation and integrations ## Systems that work together As organisations grow, so does the number of systems, data sources and dependencies. Automation and integrations help to: - Reduce manual work - Limit errors - Shorten lead times - Keep information up to date - Support users better Systems working together through an integration layer Six separate systems around a central integration layer. Between each system and that layer runs a two-way connection, with data moving along it. Integration and automation AI as an accelerator of service delivery ## Successful use of AI doesn't start with the technology Artificial intelligence offers new ways to make service delivery smarter, faster and more accessible. Think automatic ticket classification, intelligent knowledge assistants, support for employees, improved search functionality and data-driven insights. Successful use of AI, however, requires good processes, reliable data and clear goals. That's why we always view AI as part of the broader service delivery picture. ## Is your technology delivering its full value? The question is not which technology is most popular today, but which technology will continue to create value tomorrow. [Complete the ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en)[Book a consultation](https://onitnow.nl/en/contact?hsLang=en) Service delivery under control. Results for your organisation. ![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow-wit.png?width=882&height=256&name=logo-onitnow-wit.png) We help organisations organise their service delivery more smartly, simply and effectively — by connecting people, processes, technology, data and investment. ## Service delivery - [All building blocks](https://onitnow.nl/en/services?hsLang=en) - [Our approach](https://onitnow.nl/en/approach?hsLang=en) - [Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en) - [ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) - [Challenges](https://onitnow.nl/en/challenges?hsLang=en) ## Technology - [Overview](https://onitnow.nl/en/technology?hsLang=en) - [Xurrent](https://onitnow.nl/en/xurrent?hsLang=en) - [TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en) - [Clientele ITSM](https://onitnow.nl/en/clientele?hsLang=en) ## onITnow - [About onITnow](https://onitnow.nl/en/about-us?hsLang=en) - [Customer stories](https://onitnow.nl/en/inspiration#customer-stories) - [Careers at onITnow](https://onitnow.nl/en/careers?hsLang=en) - [Contact](https://onitnow.nl/en/contact?hsLang=en) - [Terms & Conditions](https://onitnow.nl/en/terms-conditions?hsLang=en) Stability. Direction. Results. © 2026 onITnow. All rights reserved. ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "NL", "addressLocality" : "Zoetermeer", "postalCode" : "2718 RP", "streetAddress" : "Zilverstraat 69" }, "email" : "info@onitnow.nl", "logo" : "//146377816.fs1.hubspotusercontent-eu1.net/hubfs/146377816/raw_assets/public/onitnow/assets/logo-onitnow.png", "name" : "onITnow", "telephone" : "+31850046150", "url" : "https://www.onitnow.nl/" } ```