Scope4mation BV and OnITnow have joined forces to help organizations further professionalize their IT Service Management and Enterprise Service Management capabilities. The partnership combines ITSM expertise with integration and automation technology, enabling organizations to generate greater value from their existing IT investments. Together, the companies focus on organizations looking to streamline service processes, improve system interoperability, and reduce manual work.
OnITnow and Scope4mation have entered into a partnership to help organizations further automate their IT and service processes. Central to this collaboration is the combination of process expertise, integration technology, and centralized governance for automation.
Many organizations operate mature ITSM environments but face increasingly complex landscapes of applications and data sources. This often results in manual activities, duplicate data entry, and fragmented information. OnITnow brings expertise in ITSM processes, application management, and change management. Scope4mation contributes its Service Automation Suite (SAS), providing technology for integration, data flows, APIs, process automation, and governance.
By combining these areas of expertise, organizations can enable their ITSM platforms to work more effectively with other business systems. Data flows become automated, manual checks are reduced, and service processes are accelerated. The result is more efficient service delivery, fewer error-prone manual activities, and greater control over automation execution.
The partnership is firmly focused on the existing realities of customers. Not every challenge requires a new platform or a large-scale transformation. Significant improvements can often be achieved by taking a targeted approach to processes, data, and integrations. This enables organizations to maximize the value of their current ITSM investments while future-proofing their operations.
"The next step in ITSM is ensuring that systems work together more effectively. Integration and automation remove a significant amount of manual work from processes. Combined with OnITnow's ITSM expertise, this creates opportunities to implement practical improvements without requiring organizations to replace their entire ITSM landscape."
Marcel van de Steeg, CEO of Scope4mation
In addition to customer projects, both organizations are investing in knowledge sharing around ITSM, ESM, process optimization, and automation. This will take place through content, webinars, and events for ITSM professionals. A recurring theme is how organizations can reduce incident and change resolution times through relatively small adjustments, such as standardizing common tasks and automating their execution across multiple systems.
The partnership supports organizations with:
The primary objective is to deliver better services, increased efficiency, and stronger governance within IT service organizations.
"Ultimately, ESM is not about managing a tool, but about delivering great service. We want to avoid the watermelon effect, where the metrics are green but the experience is red. Achieving that requires the right configuration, processes that continue to align with the organization, and people having access to the right information. By combining OnITnow's expertise with Scope4mation's automation capabilities, we can help customers take that next step."
Derk van Wijk, CFO, OnITnow
Founded in 2004, Scope4mation BV develops software for connecting, automating, and managing service processes.
Through its Service Automation Suite (SAS), organizations can integrate applications and data sources, automate data flows, and establish centralized governance over process automation. The platform supports integration, data flows, APIs, orchestration, and governance, helping organizations enable more effective collaboration between existing ITSM platforms and business applications. Scope4mation supports hundreds of organizations in implementing and scaling service automation in a controlled and manageable way.
Want to know what integration and automation can mean for your ITSM environment? Get in touch.