Inspiration

Inspiration Zone

News, events, articles and customer stories about Enterprise Service Performance and improving service delivery.

Someone asks a question with a microphone from the audience during an event, surrounded by other attendees.

Customer stories

How organisations get more from their service delivery

Some organisations are looking for more structure and standardisation. Others want to steer performance more effectively. Others still want to modernise their service delivery, better support users, or get more value from existing investments.

What all these organisations have in common is the ambition to make their service delivery contribute more effectively to the organisation's goals.

Circet

More control in a fast-growing organisation

Circet grew into the market leader in IoT and ICT services in the Benelux. With thousands of daily service visits, the need arose for a uniform way of working, better collaboration and more insight into service delivery.

Challenge

Rapid growth made it increasingly difficult to carry out processes consistently and organise service delivery across the organisation.

Result

One standardised way of working
More collaboration between teams
Better manageability of service delivery
A scalable foundation for further growth

With one standardised way of working, we've laid the foundation for the further growth of our service delivery.

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Building blocks: Process • TechnologyDevelopment phase: Stability → Direction

Ctac

One way of working for the whole organisation

Ctac is a Managed Services Provider with around 500 professionals. To enable further growth, the organisation wanted to modernise, standardise and organise its service delivery more efficiently.

Challenge

The existing service management environment no longer matched the needs of a growing, service-oriented organisation. Ctac wanted to achieve more uniformity, better collaboration and a future-proof way of working.

Result

One standardised way of working
More insight into performance
Clear roles and responsibilities
Organisation-wide adoption
More ownership within teams

Everyone now works in the same structured, efficient way. That alone is a huge improvement.

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Building blocks: People • Process • TechnologyDevelopment phase: Direction

Nexeye

Insight into performance across hundreds of locations

Nexeye, known for brands including Hans Anders, wanted to make service delivery for hundreds of stores across Northern Europe more transparent and manageable.

Challenge

The organisation was looking for better ways to make service performance visible and actively steer on service quality.

Result

More insight into service performance
Better steering information
More control over service delivery
Well-founded decision-making

Better insights lead to better service across hundreds of stores.

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Building blocks: Data • CapitalDevelopment phase: Results

Daikin Europe

From outdated technology to future-proof service delivery

Daikin Europe faced the challenge of replacing an outdated service management environment while also preparing its service delivery for the future.

Challenge

The existing solution had reached the end of its lifecycle and no longer adequately supported the organisation's ambitions.

Result

A modern service management environment
More flexibility
A solid foundation for further development
Support for future growth

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Building blocks: Process • TechnologyDevelopment phase: Stability → Direction

AZL

Ready for a new generation of service delivery

As a leading pension administrator, AZL wanted to further develop its service delivery with more flexibility, speed and a modern self-service approach.

Challenge

The organisation was looking for a solution that better matched the changing expectations of users and employees.

Result