---
title: Inspiration Zone - onITnow (2)
description: News, events, articles and customer stories about Enterprise Service Performance and improving service delivery. (2)
---

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English

- [Nederlands](https://onitnow.nl/nl/inspiratie)
- [English](https://onitnow.nl/en/inspiration/page/2)

Inspiration

# Inspiration Zone

News, events, articles and customer stories about Enterprise Service Performance and improving service delivery.

![Someone asks a question with a microphone from the audience during an event, surrounded by other attendees.](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/inspiratie/vraag-uit-publiek.jpg?width=2400&height=1600&name=vraag-uit-publiek.jpg)

Customer stories

## How organisations get more from their service delivery

Some organisations are looking for more structure and standardisation. Others want to steer performance more effectively. Others still want to modernise their service delivery, better support users, or get more value from existing investments.

What all these organisations have in common is the ambition to make their service delivery contribute more effectively to the organisation's goals.

![Circet](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/circet.png)

### Circet

More control in a fast-growing organisation

Circet grew into the market leader in IoT and ICT services in the Benelux. With thousands of daily service visits, the need arose for a uniform way of working, better collaboration and more insight into service delivery.

Challenge

Rapid growth made it increasingly difficult to carry out processes consistently and organise service delivery across the organisation.

Result

- One standardised way of working
- More collaboration between teams
- Better manageability of service delivery
- A scalable foundation for further growth

> With one standardised way of working, we've laid the foundation for the further growth of our service delivery.

[Read the full story](https://onitnow.nl/en/customer-story-circet?hsLang=en)

Building blocks: Process • TechnologyDevelopment phase: Stability → Direction

![Ctac](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/ctac.png)

### Ctac

One way of working for the whole organisation

Ctac is a Managed Services Provider with around 500 professionals. To enable further growth, the organisation wanted to modernise, standardise and organise its service delivery more efficiently.

Challenge

The existing service management environment no longer matched the needs of a growing, service-oriented organisation. Ctac wanted to achieve more uniformity, better collaboration and a future-proof way of working.

Result

- One standardised way of working
- More insight into performance
- Clear roles and responsibilities
- Organisation-wide adoption
- More ownership within teams

> Everyone now works in the same structured, efficient way. That alone is a huge improvement.

[Read the full story](https://onitnow.nl/en/customer-story-ctac?hsLang=en)

Building blocks: People • Process • TechnologyDevelopment phase: Direction

![Nexeye](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/nexeye.png)

### Nexeye

Insight into performance across hundreds of locations

Nexeye, known for brands including Hans Anders, wanted to make service delivery for hundreds of stores across Northern Europe more transparent and manageable.

Challenge

The organisation was looking for better ways to make service performance visible and actively steer on service quality.

Result

- More insight into service performance
- Better steering information
- More control over service delivery
- Well-founded decision-making

> Better insights lead to better service across hundreds of stores.

[Read the full story](https://onitnow.nl/en/customer-story-nexeye?hsLang=en)

Building blocks: Data • CapitalDevelopment phase: Results

![Daikin Europe](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/daikin.png)

### Daikin Europe

From outdated technology to future-proof service delivery

Daikin Europe faced the challenge of replacing an outdated service management environment while also preparing its service delivery for the future.

Challenge

The existing solution had reached the end of its lifecycle and no longer adequately supported the organisation's ambitions.

Result

- A modern service management environment
- More flexibility
- A solid foundation for further development
- Support for future growth

[Read the full story](https://onitnow.nl/en/customer-story-daikin?hsLang=en)

Building blocks: Process • TechnologyDevelopment phase: Stability → Direction

![AZL](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/azl.png)

### AZL

Ready for a new generation of service delivery

As a leading pension administrator, AZL wanted to further develop its service delivery with more flexibility, speed and a modern self-service approach.

Challenge

The organisation was looking for a solution that better matched the changing expectations of users and employees.

Result

- More modern service delivery
- Improved user experience
- More flexibility
- A future-proof platform

[Read the full story](https://onitnow.nl/en/customer-story-azl?hsLang=en)

Building blocks: People • TechnologyDevelopment phase: Direction

![Bouwinvest](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/bouwinvest.png)

### Bouwinvest

More insight into a changing organisation

As an institutional real estate investor, Bouwinvest needed more overview and insight into IT developments and service delivery.

Challenge

Further growth increased the need to organise service delivery better, make developments transparent and enable the right choices.

Result

- More overview
- Better manageability
- Insight into service delivery
- A stronger foundation for further professionalisation

[Read the full story](https://onitnow.nl/en/customer-story-bouwinvest?hsLang=en)

Building blocks: Data • ProcessDevelopment phase: Direction

![Province of Antwerp](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/antwerpen.png)

### Province of Antwerp

Modern service delivery for a dynamic government

The Province of Antwerp wanted to modernise its service delivery and better align it with the needs of a modern public organisation.

Challenge

Service delivery needed to become more future-proof, more efficient and more manageable.

Result

- Modernised service delivery
- More overview
- Better support for users
- A foundation for further development

[Read the full story](https://onitnow.nl/en/customer-story-antwerpen?hsLang=en)

Building blocks: People • Process • TechnologyDevelopment phase: Stability → Direction

[All](https://onitnow.nl/en/inspiration#artikelen)[News](https://onitnow.nl/en/inspiration/tag/type-nieuws#artikelen)[Events](https://onitnow.nl/en/inspiration/tag/type-evenement#artikelen)[Blogs](https://onitnow.nl/en/inspiration/tag/type-blog#artikelen)

## [![](https://onitnow.nl/hubfs/inspiratie/ext-34-avond-impressie.jpeg) News Xurrent Supports Bouwinvest with Service Management Solution Xurrent Supports Bouwinvest with Service Management Solution Read more](https://onitnow.nl/en/inspiration/xurrent-supports-bouwinvest-with-service-management-solution)

## [![](https://onitnow.nl/hubfs/inspiratie/ai.jpg) Blog Unleashing the Power of AI in IT Service Management Artificial Intelligence (AI) has long been a buzzword, promising to revolutionize industries by increasing efficiency and scalability while ... Read more](https://onitnow.nl/en/inspiration/unleashing-the-power-of-ai-in-it-service-management)

## [![](https://onitnow.nl/hubfs/inspiratie/zombiehands-scaled.jpg) Blog Zombie service management: priority = impact x urgency A zombie idea is a proposition that has been thoroughly refuted by analysis and evidence, and should be dead — but is still walking among ... Read more](https://onitnow.nl/en/inspiration/zombie-service-management-priority-impact-x-urgency-2)

## [![](https://onitnow.nl/hubfs/inspiratie/2.ServiceManagement.jpg) Blog Ready for FinOps? In the old days, life was simple. Service organizations were running on a yearly budget. One of the reasons this was possible was ... Read more](https://onitnow.nl/en/inspiration/ready-for-finops)

## [![](https://onitnow.nl/hubfs/inspiratie/AZL-banner.png) News AZL Chooses Xurrent to Drive Its Cloud Transformation Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. Read more](https://onitnow.nl/en/inspiration/azl-chooses-xurrent-to-drive-its-cloud-transformation)

## [![](https://onitnow.nl/hubfs/inspiratie/watermelon.jpg) Blog Watertight, not Watermelon SLA’s The ‘Watermelon SLA’ concept is a simple graphical way of showing that many SLAs are not fit for purpose. This has been successful in ... Read more](https://onitnow.nl/en/inspiration/watertight-not-watermelon-slas)

## [![](https://onitnow.nl/hubfs/inspiratie/hylke-2_200_0.jpg) Blog Financial Success Strategy for MSPs Financial Trends Among MSPs: Focus on Long-Term Relationships The MSP market is growing, driven by increasing digitization and long-term ... Read more](https://onitnow.nl/en/inspiration/financial-success-strategy-for-msps)

## [![](https://onitnow.nl/hubfs/inspiratie/Hans-Anders-Office-scaled-1.jpeg) News Nexeye, crystal clear insight in service level performance Optical Retailer Nexeye (Hans Anders) Required a Flexible Enterprise Solution to Manage Services for Hundreds of Stores in Northern Europe. ... Read more](https://onitnow.nl/en/inspiration/nexeye-crystal-clear-insight-in-service-level-performance)

## [![](https://onitnow.nl/hubfs/inspiratie/dave-2_200_277.jpg) Blog The art of SIAM! What exactly is SIAM? According to Dave, SIAM is about integrating various vendors within an IT ecosystem to create a smoothly functioning ... Read more](https://onitnow.nl/en/inspiration/the-art-of-siam)

## [![](https://onitnow.nl/hubfs/inspiratie/banner-mobile-girl.jpg) Blog SIAM made simple If you search on Wikipedia for Service Integration and Management you will find a page that starts with a warning: this article appears to ... Read more](https://onitnow.nl/en/inspiration/siam-made-simple)

[Newer articles](https://onitnow.nl/en/inspiration/page/1) [Older articles](https://onitnow.nl/en/inspiration/page/3)

![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow-wit.png?width=882&height=256&name=logo-onitnow-wit.png)

We help organisations organise their service delivery more smartly, simply and effectively — by connecting people, processes, technology, data and investment.

## Service delivery

- [All building blocks](https://onitnow.nl/en/services?hsLang=en)
- [Our approach](https://onitnow.nl/en/approach?hsLang=en)
- [Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)
- [ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en)
- [Challenges](https://onitnow.nl/en/challenges?hsLang=en)

## Technology

- [Overview](https://onitnow.nl/en/technology?hsLang=en)
- [Xurrent](https://onitnow.nl/en/xurrent?hsLang=en)
- [TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en)
- [Clientele ITSM](https://onitnow.nl/en/clientele?hsLang=en)

## onITnow

- [About onITnow](https://onitnow.nl/en/about-us?hsLang=en)
- [Customer stories](https://onitnow.nl/en/inspiration#customer-stories)
- [Careers at onITnow](https://onitnow.nl/en/careers?hsLang=en)
- [Contact](https://onitnow.nl/en/contact?hsLang=en)
- [Terms & Conditions](https://onitnow.nl/en/terms-conditions?hsLang=en)

Stability. Direction. Results.

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