How do you give TOPdesk a second life?

Written by onITnow | Aug 20, 2026, 2:27:08 PM

TOPdesk is the heart of the service organization in many companies. A stable and widely used platform where processes, incidents, and requests come together every day. But the IT landscape around it has changed significantly in recent years.
Organizations now work with an increasing number of applications, data sources, vendors, and automation solutions. At the same time, expectations from the business are rising: services must be delivered faster, processes need to become smarter, and AI is increasingly expected to provide support.

From separate integrations to smart orchestration

That’s where challenges often arise. In many organizations, integration still mainly consists of individual connections between systems. Data moves from A to B, tickets are forwarded, and manual steps remain. Technically it works — but it is often fragile, difficult to scale, and insufficient for true end-to-end automation.

Integration alone is no longer enough

During this webinar, we will show why more and more organizations are moving from integration to orchestration — and how this allows you to modernize your existing TOPdesk environment without a costly migration or replacement.

From integrations to orchestration

Where traditional integrations mainly connect applications, orchestration focuses on something different: gaining control over the entire process. The webinar lasts 30 minutes and can be attended online via Microsoft Teams. Would you like to discover how to make TOPdesk more future-proof without replacing the platform? Register for this webinar and discover how to move from separate integrations to smart orchestration.

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