--- title: AZL Chooses Xurrent to Drive Its Cloud Transformation description: Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision. About AZL AZL is a leading… image: https://onitnow.nl/hubfs/inspiratie/AZL-banner.png --- [Naar hoofdinhoud](https://onitnow.nl/en/inspiration/azl-chooses-xurrent-to-drive-its-cloud-transformation#main) [![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow.png?width=882&height=256&name=logo-onitnow.png)](https://onitnow.nl/en/?hsLang=en) [Uitdagingen](https://onitnow.nl/en/uitdagingen?hsLang=en)[Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)[Aanpak](https://onitnow.nl/en/aanpak?hsLang=en)[Diensten](https://onitnow.nl/en/diensten?hsLang=en)[Technologie](https://onitnow.nl/en/technologie?hsLang=en)[Inspiratie](https://onitnow.nl/en/inspiratie?hsLang=en)[Over ons](https://onitnow.nl/en/over-ons?hsLang=en)[ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) Nieuws # AZL Chooses Xurrent to Drive Its Cloud Transformation Door onITnow ![](https://onitnow.nl/hubfs/inspiratie/AZL-banner.png) **Flexibility, speed, and a modern self-service approach convinced the Dutch pension provider it had made the right decision.** --- ### **About AZL** AZL is a leading pension provider in the Netherlands, responsible for administration, management consulting, and actuarial and communication advisory services for dozens of pension funds. The company supports more than **1.5 million people nationwide**. --- ## **The Challenge: Modernizing Service Management** AZL wanted to evolve beyond traditional IT Service Management (ITSM) and adopt a full **Enterprise Service Management (ESM)** approach. Its legacy tool, **BMC Service Desk Express**, was outdated and no longer supported. The organization also aimed to shift from email-driven processes to a **cloud-based, self-service platform**. **Maurice Dassen**, Quality Manager at AZL, explains: > *“We were looking for a modern cloud application with a fresh, fast look and feel. It had to be intuitive, self-service oriented, and provide all the functionality our users need.”* AZL conducted an extensive market analysis, consulting Gartner research to identify reputable, widely adopted tools. The initial longlist included: - **Xurrent** - **Freshworks** - **BMC Helix Remedyforce** - **ServiceNow** - **Samanage** - **ASSYST** After evaluating **flexibility and cost**, the shortlist came down to **Xurrent** and **Freshworks’ Freshservice**. --- ## **Why Xurrent Stood Out** Maurice recalls the decisive moment: > *“We had a great feeling after the Xurrent presentation by their partner onITnow. Xurrent offered extensive capabilities and a licensing model that gave us freedom. We’re no longer tied to restrictive contracts—we can manage user rights flexibly without added costs.”* **Mike Clappers**, Head of IT Run at AZL, adds: > *“Xurrent fit us best for four reasons: price, flexibility, visibility, and the ability to have one central portal for all employees. Implementation speed was also critical—and Xurrent delivered.”* --- ## **Implementation: Fast and On Budget** The rollout was completed in just **six weeks**, meeting all deadlines and staying within budget. > *“In that short time, we implemented an extensive set of processes,”* says Mike. Initially deployed in IT, the platform’s success quickly spread. Within seven months, **IT, Facilities, HR, and Finance**were all using Xurrent. > *“Now we have a single point of contact for the entire organization. Every request and ticket is handled consistently,”* Mike explains. --- ## **Scope of the Solution** - **Request Management** (Incident & Request Fulfillment) - **Change, Problem & Configuration Management** - **Service Level & Knowledge Management** - **Workflow Templates** - **Branded Self-Service Portal** with product catalog **Key Integrations:** - Single Sign-On - Active Directory - Event Management - Microsoft System Center Configuration Manager In Phase 2, onITnow’s integration platform enabled **fully automated Active Directory integration**, replacing manual imports. AZL also migrated several **custom applications** into Xurrent, including a controlled production change workflow. --- ## **Training and Adoption** Employees started using the **Self-Service Portal immediately, without training**. Support staff followed Xurrent’s standard online training, and AZL is considering targeted role-based training for advanced users. --- ## **Results: Efficiency, Compliance, and Control** **Xurrent transformed AZL’s operations:** - **Efficiency Gains:** > *“Xurrent has enabled IT to work more efficiently by streamlining processes and providing an intuitive self-service experience,”* says Mike. - **Process Transparency & Governance:** The system ensures better compliance and supports strict financial regulations. > *“Previously, extracting data for auditors was a challenge. Now we have standard logs, full transparency, and controlled approvals. This boosts compliance and makes audits easier—especially for De Nederlandsche Bank,”* Mike notes. - **Audit Trail & Reporting:** Xurrent’s **Audit Trail** function provides auditors direct access, saving significant time and reducing reporting by **10 minutes per ticket** on average. - **Automation:** Automation rules now route tasks instantly, eliminating delays caused by email-based handoffs. - **Real-Time Dashboards:** AZL can now monitor and follow up on the **3,000 monthly IT requests** efficiently. --- ## **What AZL Values Most About Xurrent** - Flexible adaptation to organizational processes - Non-restrictive approach to ITIL standards - Built-in compliance and reporting tools - Speed and ease of automation > *“Xurrent is not rigid—you can apply it in the way that works best for your organization,”* says Mike. Maurice sums up the experience in six words: **“Cooperation, pleasant, fast, agile, flexible, and self-learning.”** --- ## **Next Steps** AZL plans to **redesign and optimize its Service Catalog**, leveraging lessons learned to improve efficiency further. > *“Xurrent’s flexibility means we can implement changes without major disruptions,”* says Maurice. --- ## **The Partner Behind the Success** The implementation was delivered by **onITnow**, whose collaborative approach stood out. > *“onITnow promotes self-reliance, which accelerates adoption. The partnership was based on trust, not rigid agreements. We worked together to achieve results,”* says Mike. --- ### **Would AZL Recommend Xurrent?** Absolutely. Maurice concludes: > *“I’m proud of what we’ve accomplished with Xurrent. It’s been a success, and many departments have joined without friction. I would recommend Xurrent to any business seeking a modern ITSM or ESM tool.”* [Alle artikelen](https://onitnow.nl/en/inspiratie?hsLang=en) ![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow-wit.png?width=882&height=256&name=logo-onitnow-wit.png) Wij helpen organisaties hun dienstverlening slimmer, eenvoudiger en effectiever te organiseren — door mensen, processen, technologie, data en investeringen te verbinden. ## Dienstverlening - [Alle bouwstenen](https://onitnow.nl/en/diensten?hsLang=en) - [Onze aanpak](https://onitnow.nl/en/aanpak?hsLang=en) - [Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en) - [ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) - [Uitdagingen](https://onitnow.nl/en/uitdagingen?hsLang=en) - [Voor MSP's](https://onitnow.nl/en/msp?hsLang=en) ## Technologie - [Overzicht](https://onitnow.nl/en/technologie?hsLang=en) - [Xurrent](https://onitnow.nl/en/xurrent?hsLang=en) - [TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en) - [Clientele ITSM](https://onitnow.nl/en/clientele?hsLang=en) ## onITnow - [Over onITnow](https://onitnow.nl/en/over-ons?hsLang=en) - [Klantverhalen](https://onitnow.nl/en/inspiratie#klantverhalen) - [Werken bij onITnow](https://onitnow.nl/en/werken-bij?hsLang=en) - [Contact](https://onitnow.nl/en/contact?hsLang=en) - [Voorwaarden](https://onitnow.nl/en/voorwaarden?hsLang=en) Rust. Regie. Resultaat. © 2026 onITnow. Alle rechten voorbehouden. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "onITnow", "url" : "https://onitnow.nl/en/inspiration/author/onitnow" }, "dateModified" : "2026-08-20T14:26:30.573Z", "datePublished" : "2026-08-20T14:26:30.000Z", "headline" : "AZL Chooses Xurrent to Drive Its Cloud Transformation", "image" : [ "https://onitnow.nl/hubfs/inspiratie/AZL-banner.png" ], "mainEntityOfPage" : { "@id" : "https://onitnow.nl/en/inspiration/azl-chooses-xurrent-to-drive-its-cloud-transformation", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://onitnow.nl/hubfs/onitnow-logo-2025-cl.png" } } } ``` ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "NL", "addressLocality" : "Zoetermeer", "postalCode" : "2718 RP", "streetAddress" : "Zilverstraat 69" }, "email" : "info@onitnow.nl", "logo" : "//146377816.fs1.hubspotusercontent-eu1.net/hubfs/146377816/raw_assets/public/onitnow/assets/logo-onitnow.png", "name" : "onITnow", "telephone" : "+31850046150", "url" : "https://www.onitnow.nl/" } ```