ESP Maturity Scan
How mature is your service delivery?
Is the challenge rooted in processes, collaboration, technology or management information? Or are investments failing to deliver their full value? The ESP Maturity Scan helps you find the answer.
Why an ESP Maturity Scan?
Improvement starts with insight
Too often, improvement initiatives are started without a good understanding of the underlying causes. As a result, symptoms are addressed while the real challenge lies elsewhere.
The ESP Maturity Scan reveals:
- Where your organisation stands today
- Which parts are well developed
- Where the biggest risks lie
- Which improvements deliver the most value
- Which next step makes sense for your development
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How does the ESP Maturity Scan work?
The five building blocks
The scan assesses five interconnected dimensions
People
Ownership, collaboration, roles and responsibilities, skills and capacity for change. Are the right people organised in the right way?
Process
Process maturity, standardisation, clarity of ways of working, compliance and continuous improvement. Do processes support the organisation, or hold it back?
Technology
Support for processes, ease of use, integrations, automation and future-readiness. Does technology help people perform better?
Data
Data quality, management information, reporting, insights and measurability. Do you have the right information to steer and improve?
Capital
Use of resources, prioritisation, return on investment and value creation. Does service delivery demonstrably deliver results?
From Stability to Direction to Results
Results are mapped against the onITnow maturity model
Stability
The foundations are in place.
Processes are set up. Responsibilities are clear. Service delivery is predictable.
Direction
Insight, ownership and steering.
The organisation has insight, ownership and steering in place. Improvements are chosen deliberately and carried out in a planned way.
Results
Measurable value.
Service delivery delivers demonstrable value for the organisation. Investments visibly contribute to organisational goals.
What do you receive?
After completing the scan
ESP Maturity Report
An overview of your score per building block.
Strengths
What is already working well?
Improvement opportunities
Which areas deserve attention?
Priorities
Which improvements deliver the greatest value?
Recommended next steps
Concrete recommendations tailored to your situation.
Who is the scan for?
For organisations that want to know where they stand
The scan is suited to organisations that want to:
The scan is relevant to CIOs, IT managers, service managers, operations managers and executive teams.
- Gain greater visibility
- Prioritise improvement initiatives
- Professionalise service delivery
- Get more value from existing investments
- Get an objective picture of their current situation
Enterprise Service Performance starts with insight
Organisations don't improve by working harder, but by improving the right things at the right time. The ESP Maturity Scan shows where those opportunities lie.
Service delivery under control. Results for your organisation.