--- title: Clientele ITSM — onITnow description: Clientele provides a single digital entry point for information, services, knowledge and support. --- [Skip to main content](https://onitnow.nl/en/clientele#main) [![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow.png?width=882&height=256&name=logo-onitnow.png)](https://onitnow.nl/en/?hsLang=en) [Challenges](https://onitnow.nl/en/challenges?hsLang=en)[Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)[Approach](https://onitnow.nl/en/approach?hsLang=en)[Services](https://onitnow.nl/en/services?hsLang=en)[Technology](https://onitnow.nl/en/technology?hsLang=en)[Inspiration](https://onitnow.nl/en/inspiration?hsLang=en)[About us](https://onitnow.nl/en/about-us?hsLang=en)[ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) English - [Nederlands](https://onitnow.nl/nl/clientele) - [English](https://onitnow.nl/en/clientele) ![Clientele ITSM](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/logos/clientele.png?width=650&height=120&name=clientele.png) # A better service experience for every user Good service delivery isn't just about processes and systems. It's about the experience of the people who use it. Employees want to find information quickly, request services easily and get answers without having to search. [Book a consultation](https://onitnow.nl/en/contact?hsLang=en) The digital front door ## One environment for information, services and support Many organisations invest in service management platforms, processes and automation. Yet users often still experience service delivery as fragmented, hard to find, complex and unintuitive. Clientele brings information, services, knowledge and support together in one user-friendly environment. This makes service delivery more accessible for employees, customers and other users. One entry point for service delivery from multiple systems On the left, four separate systems. In the middle, one portal that brings them together. On the right, the users, who only ever deal with that one portal. SYSTEMS ONE ENTRY POINT USERS Self-service that's actually used ## Built around the user, not the process Many self-service environments are built around processes and systems. Clientele is built around the user. The result is higher adoption, greater self-service and less reliance on manual support. - A clear, well-organised user experience - Simple navigation - Clear service catalogues - Smart forms - Personalised content - Fast access to relevant information Part of Enterprise Service Performance ## Clientele connects Technology and People Within Enterprise Service Performance, Clientele forms an important building block within the Technology domain. But Clientele also connects directly to the People domain. Because ultimately, it's the user who determines whether service delivery is successful. A good process has little value if employees don't understand it. An excellent system delivers little if users avoid it. That's why, with Clientele, we don't just look at functionality, but above all at how service delivery is experienced. Where Clientele adds value ## Five areas where Clientele adds value ### Digital service delivery Give employees, customers and partners one central entry point for service delivery. ### Self-service Help users find answers and request services independently, faster. ### Adoption Increase the use of existing processes, systems and knowledge sources. ### User experience Make service delivery simpler, more accessible and more user-friendly. ### Organisation-wide service delivery Bring service delivery from multiple departments together into one consistent experience. Our services ## Support at every stage A platform only delivers value once it's properly set up, managed and further developed. That's why we support organisations at every stage. ![](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/diensten/horizon.png?width=320&height=236&name=horizon.png) ### Design and setup Designing a service delivery experience that matches user needs. ![](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/diensten/spark.png?width=173&height=320&name=spark.png) ### Implementation Setting up portals, service catalogues, forms and user journeys. ![](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/diensten/flow.png?width=320&height=159&name=flow.png) ### Integrations Connecting Clientele to existing service management platforms and other systems. ![](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/diensten/engine.png?width=316&height=320&name=engine.png) ### Further development Optimising the user experience based on usage, feedback and changing needs. ![](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/diensten/crew.png?width=318&height=320&name=crew.png) ### Expertise and capacity Experienced specialists for implementation, ongoing management and improvement. ## Is Clientele right for your organisation? Service delivery isn't judged on how it's set up, but on how it's experienced. Discover how Clientele can contribute to a better user experience. [Book a consultation](https://onitnow.nl/en/contact?hsLang=en)[Complete the ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) Service delivery under control. Results for your organisation. ![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow-wit.png?width=882&height=256&name=logo-onitnow-wit.png) We help organisations organise their service delivery more smartly, simply and effectively — by connecting people, processes, technology, data and investment. ## Service delivery - [All building blocks](https://onitnow.nl/en/services?hsLang=en) - [Our approach](https://onitnow.nl/en/approach?hsLang=en) - [Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en) - [ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en) - [Challenges](https://onitnow.nl/en/challenges?hsLang=en) ## Technology - [Overview](https://onitnow.nl/en/technology?hsLang=en) - [Xurrent](https://onitnow.nl/en/xurrent?hsLang=en) - [TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en) - [Clientele ITSM](https://onitnow.nl/en/clientele?hsLang=en) ## onITnow - [About onITnow](https://onitnow.nl/en/about-us?hsLang=en) - [Customer stories](https://onitnow.nl/en/inspiration#customer-stories) - [Careers at onITnow](https://onitnow.nl/en/careers?hsLang=en) - [Contact](https://onitnow.nl/en/contact?hsLang=en) - [Terms & Conditions](https://onitnow.nl/en/terms-conditions?hsLang=en) Stability. Direction. Results. © 2026 onITnow. All rights reserved. ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "NL", "addressLocality" : "Zoetermeer", "postalCode" : "2718 RP", "streetAddress" : "Zilverstraat 69" }, "email" : "info@onitnow.nl", "logo" : "//146377816.fs1.hubspotusercontent-eu1.net/hubfs/146377816/raw_assets/public/onitnow/assets/logo-onitnow.png", "name" : "onITnow", "telephone" : "+31850046150", "url" : "https://www.onitnow.nl/" } ```