---
title: About onITnow — onITnow
description: We believe service delivery can achieve more when people
---

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[![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow.png?width=882&height=256&name=logo-onitnow.png)](https://onitnow.nl/en/?hsLang=en)

[Challenges](https://onitnow.nl/en/challenges?hsLang=en)[Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)[Approach](https://onitnow.nl/en/approach?hsLang=en)[Services](https://onitnow.nl/en/services?hsLang=en)[Technology](https://onitnow.nl/en/technology?hsLang=en)[Inspiration](https://onitnow.nl/en/inspiration?hsLang=en)[About us](https://onitnow.nl/en/about-us?hsLang=en)[ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en)

English

- [Nederlands](https://onitnow.nl/nl/over-ons)
- [English](https://onitnow.nl/en/about-us)

About onITnow

# We believe service delivery can be better

Almost every organisation delivers services — to employees, customers, partners or residents. Yet we still see too often that service delivery is held back by fragmented processes, unclear responsibilities and technology that doesn't align well enough with everyday practice.

People work hard. Teams do their best. There's investment in systems and improvement initiatives. But the coherence is missing. And without coherence, a lot of potential goes unused.

That's why onITnow exists.

Our team

![The onITnow team at events and team gatherings](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/team/team-collage.jpg?width=2400&height=1030&name=team-collage.jpg)

Why we do what we do

## Performance comes from alignment, not isolated improvements

In our projects, we kept seeing the same pattern. Organisations invest in technology, improve processes and introduce new ways of working. But real improvement often fails to materialise.

Not because people resist change or technology falls short, but because service delivery is too often addressed in separate parts. Performance comes from alignment.

That insight still forms the basis of everything we do.

![Two colleagues talking as they walk down an office corridor.](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/img/over-ons/samen.jpg?width=1800&height=1013&name=samen.jpg)

What we believe in

## We look at the whole picture

We believe good service delivery is far more than a support function. Good service delivery helps organisations collaborate better, change faster, make better decisions and achieve better results.

That's why we don't just look at processes, or only at technology, or only at day-to-day operations. We look at the whole picture: the coherence between people, processes, technology, data and investment.

What clients can expect from us

## What you can count on

### We are committed

We listen, challenge assumptions and take responsibility.

### We're practical

No lengthy reports left on a shelf. Just practical solutions that people use.

### We're curious

We keep learning, improving and innovating.

### We build relationships

Many clients work with us for years because we do more than implement solutions. We help their service delivery continue to evolve.

Who we are

## Experience combined with fresh thinking

onITnow consists of a team of consultants, service management professionals, project managers, product specialists and technical experts.

We combine years of hands-on experience in service management with knowledge of modern technology, automation and user experience.

Our clients bring us in not just for advice or implementations, but above all because we connect strategy, technology and execution.

## The sectors we serve

We support organisations in both the private and public sector.

Our clients are active in, among others:

- Retail
- Professional services
- Manufacturing
- Telecom
- Government
- Healthcare
- Education

From mid-sized organisations to international enterprises.

## Trusted by organisations that want to improve their service delivery

Organisations choose onITnow when they need to mature, strengthen or future-proof their service delivery.

Including:

![Circet](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/circet.png)![Ctac](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/ctac.png)![Nexeye](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/nexeye.png)![Daikin Europe](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/daikin.png)![Bouwinvest](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/bouwinvest.png)![AZL](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/azl.png)![Province of Antwerp](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/antwerpen.png)![SPIE Nederland](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/spie.png)![Zorg en Zekerheid](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/zorg-en-zekerheid.png)![Ambulance Service IJsselland](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/ambulance-ijsselland.png)![Evides Waterbedrijf](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/evides.png)![Jeugdformaat](https://onitnow.nl/hubfs/raw_assets/public/onitnow/assets/img/klanten/jeugdformaat.png)

have worked with onITnow to improve their service delivery.

[View our customer stories](https://onitnow.nl/en/inspiration#customer-stories)

## Why organisations choose onITnow

Our clients don't choose onITnow because we deliver a tool.

They choose onITnow because we:

- look at service delivery as a coherent whole;
- connect strategy and execution;
- combine specialist knowledge in one team;
- actually make change happen;
- stay involved long after implementation;
- focus on continuous improvement and measurable results.

## Building sustainable results together

Whether you're working on stability, collaboration, digitalisation or further growth: onITnow can help you move forward.

[Schedule a strategy session](https://onitnow.nl/en/contact?hsLang=en)[Get in touch](https://onitnow.nl/en/contact?hsLang=en)

Stability. Direction. Results.

![onITnow](https://onitnow.nl/hs-fs/hubfs/raw_assets/public/onitnow/assets/logo-onitnow-wit.png?width=882&height=256&name=logo-onitnow-wit.png)

We help organisations organise their service delivery more smartly, simply and effectively — by connecting people, processes, technology, data and investment.

## Service delivery

- [All building blocks](https://onitnow.nl/en/services?hsLang=en)
- [Our approach](https://onitnow.nl/en/approach?hsLang=en)
- [Enterprise Service Performance](https://onitnow.nl/en/enterprise-service-performance?hsLang=en)
- [ESP Maturity Scan](https://onitnow.nl/en/esp-maturity-scan?hsLang=en)
- [Challenges](https://onitnow.nl/en/challenges?hsLang=en)

## Technology

- [Overview](https://onitnow.nl/en/technology?hsLang=en)
- [Xurrent](https://onitnow.nl/en/xurrent?hsLang=en)
- [TOPdesk](https://onitnow.nl/en/topdesk?hsLang=en)
- [Clientele ITSM](https://onitnow.nl/en/clientele?hsLang=en)

## onITnow

- [About onITnow](https://onitnow.nl/en/about-us?hsLang=en)
- [Customer stories](https://onitnow.nl/en/inspiration#customer-stories)
- [Careers at onITnow](https://onitnow.nl/en/careers?hsLang=en)
- [Contact](https://onitnow.nl/en/contact?hsLang=en)
- [Terms & Conditions](https://onitnow.nl/en/terms-conditions?hsLang=en)

Stability. Direction. Results.

© 2026 onITnow. All rights reserved.

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